Terms & Conditions

28 DAY FREE RETURN



At Precious Gifts Online we make every effort to describe and display every product as accurate as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 28 days to change your mind on any of your purchases from this website.

To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras.

When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for a refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account.

Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults.

You should return it to us using Royal Mail Special Delivery. This way the delivery is insured. You should also record the tracking number. Please note that customers are responsible for returns postage costs and postage costs for sending the item if they decide to return unless the product is faulty.

All products come with manufacturers guarantee.